At Trevalora LLC, we want you to feel confident when shopping for women’s hats and related fashion accessories through our website. If you are not completely satisfied with your purchase, we offer a return, exchange, and refund process subject to the conditions outlined in this policy.
Please review the following information carefully before submitting a return or exchange request.
1. Return Eligibility
Customers may request a return within 30 days of the delivery date.
To qualify for a return, products must generally meet the following conditions:
- Items must be returned within the 30-day return period.
- Products must be unused, unworn, unwashed, and in their original condition.
- Items must be free from stains, makeup marks, perfume odors, damage, or other signs of use.
- Original packaging, labels, tags, and any included accessories should be returned where applicable.
- Proof of purchase, such as an order confirmation or order number, must be provided.
For hygiene and product-condition reasons, we may decline returns of items that have been worn, washed, altered, damaged after delivery, or otherwise rendered unsuitable for resale, except where a return or remedy is required by applicable law.
If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us so we can review the issue and determine an appropriate resolution.
2. How to Request a Return
To initiate a return, please follow these steps:
Step 1: Contact Our Customer Support Team
Email us at jeliza@trevalora.com within 30 days of the delivery date.
Please include the following information in your email:
- Your full name.
- Your order number.
- The item you wish to return.
- The reason for the return.
- Clear photographs of the item, if it is damaged, defective, or incorrect.
Step 2: Wait for Return Instructions
Our team will review your request and respond with the next steps, generally within 2 business days.
If your return is approved, we will provide instructions for sending the item to the return address specified in our response.
Please do not send items to the return address before receiving confirmation and instructions from our team.
Step 3: Prepare and Ship Your Return
Pack the item securely to help prevent damage during transit. Include the relevant order information and any original packaging or accessories required under the return conditions.
Use the return instructions provided by our customer support team and retain your shipping receipt or tracking number until the return has been resolved.
Step 4: Return Inspection
Once the returned item arrives, our team will inspect its condition and confirm whether it meets the applicable return requirements.
We generally complete the inspection within 3–5 business days after receiving the returned item.
If additional information is needed, we will contact you.
3. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
3.1 Returns Due to Quality Issues or Our Error
If an item arrives defective, damaged, incorrect, or otherwise affected by an issue attributable to us, please contact our customer support team before returning it.
After reviewing and confirming the issue, Trevalora LLC will cover reasonable return shipping costs or provide an appropriate return shipping arrangement, as applicable.
3.2 Returns Due to Personal Preference
If you wish to return an item because you changed your mind, selected the wrong style, or no longer want the product, you will generally be responsible for the return shipping costs, unless otherwise required by applicable law or agreed upon by us.
Original shipping charges, if any, may not be refundable for preference-based returns, except where required by applicable law or stated otherwise in this policy.
4. Refund Policy
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
We generally initiate approved refunds within 3–5 business days after the return inspection is completed and the refund is approved.
After the refund has been issued, your bank, card issuer, or payment provider may require additional time to post the funds to your account. The actual time may vary depending on the payment method and financial institution.
If you have not received your refund after the applicable processing period, please check with your payment provider first. If the issue remains unresolved, contact us at jeliza@trevalora.com.
Refunds will be processed in accordance with applicable law and the terms disclosed at checkout.
5. Exchange Policy
Trevalora LLC accepts eligible exchange requests subject to the conditions below and the availability of the requested replacement item.
Exchanges may be requested for reasons such as:
- Selecting a different available style.
- Requesting a different available size, where sizing options are offered.
- Receiving a defective, damaged, or incorrect item.
To qualify for an exchange, the original item must generally be unused, unworn, unwashed, and in its original condition, with the applicable packaging, tags, and accessories included.
Items that have been worn, damaged after delivery, altered, or otherwise made unsuitable for resale may not qualify for an exchange, except where required by applicable law.
5.1 How to Request an Exchange
Step 1: Submit Your Request
Email jeliza@trevalora.com within 30 days of delivery.
Include your order number, the item you received, the reason for the exchange, and the replacement style or size you would prefer.
If the item is defective, damaged, or incorrect, please include photographs showing the issue.
Step 2: Request Review
Our customer support team will review your request, generally within 2 business days, and confirm whether the exchange can be accommodated.
Step 3: Return the Original Item
If the exchange is approved, follow the return instructions provided by our team. The original item must be returned and inspected where required before the replacement can be arranged.
Step 4: Replacement Processing
After the returned item is received and approved, we generally arrange the replacement shipment within 3–5 business days, subject to product availability and fulfillment conditions.
The time required for the replacement to arrive will depend on the applicable shipping arrangements.
5.2 Exchange Shipping Costs
If an exchange is necessary because we sent an incorrect item or the item arrived damaged or defective, we will cover reasonable return and replacement shipping costs after confirming the issue.
For exchanges requested because of personal preference, the customer will generally be responsible for applicable return shipping costs and any disclosed additional shipping charges, unless otherwise required by law or agreed upon by us.
If the requested replacement is unavailable, our team will discuss available alternatives, which may include a refund where appropriate.
6. Damaged, Defective, or Incorrect Items
We encourage customers to inspect their orders after delivery.
If you receive a damaged, defective, or incorrect item, please contact us at jeliza@trevalora.com as soon as reasonably possible.
To help us review the issue efficiently, please provide:
- Your order number.
- A description of the problem.
- Clear photographs of the item and its packaging, where applicable.
We will review your information and explain the available options, which may include a replacement, exchange, refund, or another appropriate remedy.
For confirmed issues attributable to us, we will not require you to bear return shipping costs where we are responsible for those costs under this policy or applicable law.
Nothing in this section limits any rights or remedies available under applicable consumer protection laws.
7. Non-Returnable Items and Return Restrictions
A return or exchange may be declined when an item:
- Is returned outside the applicable return period without an exception required by law.
- Shows signs of wear, washing, alteration, or use beyond what is reasonably necessary to inspect it.
- Has stains, makeup marks, perfume odors, or other damage attributable to use after delivery.
- Is missing required components, tags, or accessories, where applicable.
- Cannot be matched to a verifiable order or purchase record.
These restrictions do not apply to the extent that a return, refund, replacement, or other remedy is required by applicable law.
If you have questions about whether an item qualifies for a return, please contact us before sending it back.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing it.
We will review your request based on the order’s processing and shipping status. Once an order has been processed or dispatched, cancellation may no longer be possible.
If an order is canceled after payment has been collected and cancellation is approved, any applicable refund will be processed in accordance with applicable law and the payment terms governing the transaction.
9. Return Address
Please contact our customer support team and obtain return authorization and instructions before sending any products back.
The return address for authorized returns is:
Trevalora LLC
13860 Dogwood Ave
Chino, CA 91710
United States
Please include your order number and any return authorization details provided by our team so that we can identify and process your returned item efficiently.
We recommend retaining your shipping receipt and tracking information until your return or exchange has been completed.