At Trevalora LLC, we are committed to providing a convenient and reliable shipping experience for our customers. This Shipping Policy explains our shipping destinations, order processing procedures, estimated delivery times, and other important information regarding the shipment of women’s hats and related products purchased through our website.
Please review this policy carefully before placing your order.
1. Shipping Destinations
Trevalora LLC currently ships orders exclusively to addresses within the United States.
We do not accept or fulfill orders for delivery to addresses outside the United States.
To ensure that orders are processed correctly, customers must provide a valid U.S. shipping address during checkout. Our checkout system is configured to accept shipping destinations within the United States only.
Please ensure that your shipping address, including your street address, city, state, and ZIP code, is complete and accurate before submitting your order.
We are not responsible for delivery issues caused by incorrect or incomplete shipping information provided by customers, subject to applicable law.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days exclude Saturdays, Sundays, and applicable public holidays.
During the processing period, we verify order details, prepare the purchased products, and arrange shipment.
Please note that order processing time is separate from shipping and delivery time. Orders placed during peak shopping periods, public holidays, or periods of unusually high demand may require additional processing time.
Once your order has been dispatched, the shipment will enter the carrier’s delivery network.
3. U.S. Shipping and Estimated Delivery Time
We provide standard shipping for orders delivered within the United States.
The estimated shipping and delivery time is as follows:
- Order Processing Time: 1–3 business days.
- Estimated Transit Time: 3–7 business days after dispatch.
- Estimated Total Fulfillment Time: Approximately 4–10 business days from order confirmation, excluding weekends and public holidays where applicable.
Delivery estimates are provided for general guidance and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.
Customers should review the shipping information displayed at checkout before completing a purchase.
4. Shipping Fees
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Any shipping fee shown at checkout will form part of the total amount payable for your order.
Please review your order summary carefully to confirm the product prices, shipping charges, and applicable taxes before submitting payment.
If a shipping charge applies, it will be calculated and displayed according to the shipping option available for your U.S. delivery address.
5. Shipping Carriers
Trevalora LLC may use established shipping carriers to deliver orders within the United States. Depending on the destination, shipment requirements, and carrier availability, these may include:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
The carrier selected for a particular order may vary according to operational requirements and delivery availability.
We reserve the right to select an appropriate carrier for each shipment. The carrier used for your order may be identified in the shipping confirmation or tracking information, where available.
6. Shipment Confirmation and Tracking
Once your order has been dispatched, we may send a shipping confirmation email containing relevant shipment information.
Where tracking is available, the email may include a tracking number or instructions for checking the shipment status through the carrier’s tracking service.
Please allow time for tracking information to become active after the carrier receives and scans the package.
If you have not received shipping information within a reasonable period after your order has been dispatched, please contact our customer support team for assistance.
7. Delivery Address Accuracy
Customers are responsible for providing complete and accurate shipping information when placing an order.
Before completing checkout, please verify the following details:
- Recipient’s full name.
- Street address and apartment or unit number, if applicable.
- City, state, and ZIP code.
- A valid contact telephone number, where requested.
If you discover an error in your shipping address after placing an order, please contact us as soon as possible.
We will make reasonable efforts to assist with address corrections before dispatch. However, changes cannot be guaranteed once an order has been processed or transferred to the shipping carrier.
Additional delivery delays or costs may arise from incorrect or incomplete addresses, subject to applicable law.
8. Shipping Delays
Although we make reasonable efforts to process and dispatch orders within the stated timeframes, delivery may occasionally be delayed due to circumstances beyond our control.
Possible causes include:
- Severe weather conditions.
- Carrier service interruptions.
- Public holidays and seasonal shipping demand.
- Incorrect or incomplete delivery information.
- Unexpected transportation or logistical disruptions.
If your package is delayed, we recommend checking the available tracking information first. You may also contact us for assistance in reviewing the shipment status.
We will make reasonable efforts to help customers obtain relevant delivery information. However, estimated delivery dates cannot be guaranteed.
9. Lost, Missing, or Damaged Packages
If your tracking information indicates that a package has been delivered but you have not received it, please check your delivery area, mailbox, front desk, household members, or other designated receiving locations.
You may also contact the shipping carrier to request additional delivery information.
If you believe your package has been lost or your order has arrived damaged, please contact us at jeliza@trevalora.com.
When contacting us, please provide your order number, a description of the issue, and relevant photographs or tracking details where applicable.
We will review the information and assist with the next steps in accordance with our policies and applicable law.
10. Undeliverable Packages and Returned Shipments
Packages may be returned to the sender if the delivery address is incomplete, the recipient cannot be located, or delivery cannot be completed for another reason.
If a shipment is returned to us, we will review the circumstances and contact the customer where appropriate to determine the available options.
Additional shipping charges may apply if a new shipment is arranged because of incorrect or incomplete information supplied by the customer, to the extent permitted by applicable law.
If the delivery failure results from an issue attributable to us, we will review the matter and determine an appropriate resolution in accordance with applicable law.
11. Order Changes and Cancellations
If you need to update your shipping address or request an order cancellation, please contact us as soon as possible after placing your order.
We will review your request based on the current processing and fulfillment status of the order.
Once an order has been dispatched, changes to the shipping address or cancellation may no longer be possible.
Nothing in this section limits any cancellation or other rights that may apply under applicable law.