Trevalora LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, browse our products, make a purchase, or contact us regarding our women’s hats and related products.
By using our website, you acknowledge that you have read this Privacy Policy. Please review it carefully to understand our privacy practices.
1. Information We Collect
We may collect the following categories of personal information when you interact with our website.
1.1 Information You Provide Directly
When you place an order, contact us, or otherwise interact with our website, we may collect:
- Contact Information: Your name, email address, phone number, billing address, and shipping address.
- Order Information: Details about the products you purchase, order numbers, transaction records, and delivery information.
- Customer Service Information: Messages, inquiries, feedback, and other information you provide when communicating with us.
- Account Information: If our website offers customer accounts, we may collect the information required to create and manage your account.
1.2 Payment Information
When you make a purchase, payment information is processed through the payment service providers available at checkout. Depending on the payment method, these providers may collect payment card details and other transaction-related information.
We receive information necessary to confirm and manage your transactions. We do not intentionally store full payment card numbers or security codes on our own systems.
1.3 Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address and approximate geographic location.
- Browser type, device type, and operating system.
- Pages visited, products viewed, and interactions with website features.
- Referring website addresses and browsing activity.
- Access dates, times, and technical diagnostic information.
We may use cookies and similar technologies to collect this information and improve website functionality.
2. How We Use Your Information
Trevalora LLC may use the personal information we collect for the following purposes:
- Order Processing: To process payments, confirm purchases, arrange shipping, and provide order updates.
- Customer Support: To respond to questions, resolve order issues, and assist with returns, exchanges, and refunds.
- Website Operations: To maintain, operate, and improve our website and online shopping experience.
- Personalization: To remember relevant preferences and provide product recommendations where permitted.
- Security and Fraud Prevention: To detect suspicious transactions, prevent unauthorized activity, and protect our customers and business.
- Communication: To send order confirmations, shipping notifications, service messages, and responses to customer inquiries.
- Marketing: To provide promotional communications where permitted by law and subject to applicable consent and opt-out requirements.
- Legal Compliance: To comply with applicable laws, regulations, legal obligations, and legitimate requests from authorized authorities.
We will not use your personal information for purposes materially incompatible with those described in this Privacy Policy without providing any notice or obtaining any consent required by applicable law.
3. Cookies and Similar Technologies
Our website may use cookies, pixels, and similar technologies to support essential website functions and understand how visitors interact with our services.
These technologies may be used to:
- Maintain shopping cart functionality and checkout sessions.
- Remember relevant website preferences.
- Analyze website traffic and performance.
- Support advertising and marketing activities where applicable.
Essential cookies may be used when necessary to provide requested website services. Where required by law, non-essential cookies and similar technologies will only be activated after you provide the necessary consent.
You may manage your cookie preferences through the cookie banner or settings available on our website. You can also adjust your browser settings to block or delete cookies. Please note that disabling certain cookies may affect website functionality.
4. How We Share Your Information
We do not sell your personal information in exchange for monetary consideration. However, we may disclose personal information to the following categories of recipients when necessary for legitimate business purposes or as otherwise permitted by law.
4.1 Service Providers
We may share information with third-party service providers that perform services on our behalf, including:
- Payment processing providers.
- Shipping and delivery companies.
- Website hosting and technical service providers.
- Customer service and communication platforms.
- Website analytics and performance providers.
- Security and fraud prevention services.
These providers may access personal information only as necessary to perform their services, subject to applicable contractual and legal requirements.
4.2 Legal and Regulatory Requirements
We may disclose information when reasonably necessary to comply with applicable laws, regulations, court orders, or lawful governmental requests, or to establish, exercise, or defend legal claims.
4.3 Business Transfers
If Trevalora LLC is involved in a merger, acquisition, restructuring, financing, or sale of business assets, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.
4.4 With Your Direction or Consent
We may share personal information when you direct us to do so or provide consent where required by law.
5. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal and accounting obligations.
Order and transaction records may be retained for up to seven (7) years after an order is completed, where appropriate for business recordkeeping and legal compliance, unless a longer retention period is required or permitted by law.
When personal information is no longer necessary, we will take reasonable steps to delete it, destroy it, or de-identify it, subject to applicable legal requirements and technical limitations.
6. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of electronic transmission or data storage is completely secure. Although we take reasonable measures to protect your information, we cannot guarantee absolute security.
You are encouraged to use secure networks and protect any account credentials associated with your use of our website.
7. Your Privacy Rights
Depending on your state of residence and applicable law, you may have certain rights regarding your personal information.
These rights may include:
- Right to Know or Access: Request information about the personal information we collect, use, disclose, or otherwise process about you.
- Right to Correction: Request correction of inaccurate personal information.
- Right to Deletion: Request deletion of personal information, subject to applicable legal exceptions.
- Right to Data Portability: Request a copy of certain personal information in a portable format, where applicable.
- Right to Opt Out: Opt out of certain targeted advertising, sales of personal information, or profiling activities that produce legal or similarly significant effects, where applicable.
- Right to Non-Discrimination: Exercise your privacy rights without unlawful discrimination or retaliation.
The availability and scope of these rights depend on applicable law, and certain exceptions may apply.
7.1 California Privacy Rights
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), may provide you with additional rights.
Subject to applicable requirements and exceptions, these rights may include:
- The right to know the categories and specific pieces of personal information we collect about you.
- The right to know the categories of sources from which personal information is collected.
- The right to know the purposes for collecting, using, or disclosing personal information.
- The right to know the categories of third parties to whom personal information is disclosed.
- The right to request deletion of personal information.
- The right to request correction of inaccurate personal information.
- The right to opt out of the sale or sharing of personal information, as those terms are defined under California law.
- The right to limit certain uses and disclosures of sensitive personal information, where applicable.
- The right not to be discriminated against for exercising your privacy rights.
Trevalora LLC does not sell personal information for monetary consideration. If our use of certain advertising or analytics technologies constitutes “sharing” for cross-context behavioral advertising under California law, you may have the right to opt out of that sharing.
7.2 How to Submit a Privacy Request
To exercise an applicable privacy right, please contact us using the information below:
Company: Trevalora LLC
Email: jeliza@trevalora.com
Mailing Address: 13860 Dogwood Ave, Chino, CA 91710, United States
Phone: +1 8408378642
Please clearly describe your request and provide sufficient information for us to verify your identity where required. We may request additional information to confirm that you are authorized to make the request.
We will review and respond to verifiable requests within the timeframes required by applicable law. If we deny a request, you may have the right to appeal our decision, depending on your state of residence and applicable law.
You may also designate an authorized agent to submit a request on your behalf where permitted by law. We may require proof of authorization and verification of your identity.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
These third parties may maintain their own privacy policies and data practices. Trevalora LLC does not control the privacy practices of independent third-party websites and encourages you to review their privacy policies before providing personal information.
9. Children’s Privacy
Our website is intended for a general audience and is not directed to children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without the consent required by applicable law. If we become aware that we have collected personal information from a child in circumstances that violate applicable law, we will take reasonable steps to delete that information.
If you believe a child has provided personal information to us, please contact us using the contact details provided in this Privacy Policy.
10. International Visitors
Our website is operated for customers primarily in the United States. If you access our website from outside the United States, your personal information may be processed in the United States or other locations where our service providers operate.
Data protection laws in those locations may differ from the laws in your country or region. Where required by applicable law, we will take appropriate measures regarding international transfers of personal information.
11. Marketing Communications
We may send promotional emails about our products, offers, or website updates where permitted by law.
You can opt out of promotional emails at any time by using the unsubscribe link included in the message or by contacting us directly.
Even if you opt out of marketing communications, we may still send transactional or service-related messages, such as order confirmations, shipping updates, and responses to your inquiries.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or applicable legal requirements.
When we make changes, we will revise the “Effective Date” displayed at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this page periodically to remain informed about our privacy practices.